Helena joined CARD Group in 2015, coming from a background in Field Sales Management and Field Sales Training. Her role with CARD Group includes quantitative an qualitative research, from personally collecting data to management of field teams, ensuring data is collected in an accurate, professional and timely manner. She also works with Businesses Improvement Districts, engaging with business owners and managers – this enables us to track the progress of the BID and identify any challenges or opportunities.
Her strengths and skills are field based – building relationships, engaging with people and managing teams. Helena particularly enjoys working on qualitative research, facilitating focus and friendship groups. Her skills, demeanour and personality enables participants to feel at ease within a group, which results in collecting the most relevant within each group discussion.
In 2019 CARD Group introduced Customer Service Excellence Training, which Helena has been delighted to deliver. Our initial roll out has been really successful and we are preparing to deliver our next tranche of training to businesses within Belfast city centre. Helena loves her job and is genuinely interested in what people have to say.
Outside of work, Helena loves spending time with her family and is a valued, hard working member of her local community.